ba99b Privacy Policy
At ba99b, your privacy is a top priority. This Privacy Policy explains exactly what personal data we collect from players across Bangladesh, how we use it, who we share it with, how long we retain it, and what rights you have over your own information. We are committed to handling your data with transparency, integrity, and care.
How ba99b Protects Your Privacy
These six principles summarise our approach to data privacy. They are not a substitute for the full legal text below — please read the complete policy to understand all of your rights and our obligations.
All data transmitted between your device and ba99b is protected by industry-standard SSL/TLS encryption. Our servers are secured using multiple layers of access control, and sensitive data at rest is stored in encrypted form.
ba99b does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information stays within the ba99b ecosystem and is shared only with processors who help us deliver our service.
You have the right to access, correct, or request deletion of your personal data held by ba99b at any time. You can also object to certain types of processing and withdraw consent for marketing communications with a single request to our support team.
We do not hold your data indefinitely. ba99b applies clear, documented retention periods to each data category. Account data is held for the duration of the relationship plus five years. Transaction records are retained for seven years for compliance purposes.
Every category of data that ba99b processes has a clearly identified lawful basis — whether that is contractual necessity, a legal obligation, your explicit consent, or our legitimate interest as a platform operator. We do not process data without a valid legal ground.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, ba99b will notify affected players without undue delay. We maintain an incident response plan and conduct regular security audits to minimise the risk of any such event occurring.
Who We Are
ba99b ("ba99b", "we", "us", "our") operates the online casino and sports betting platform accessible at ba99b.io. This Privacy Policy applies to all users ("you", "your", "Player") who visit the ba99b website, register an account, or otherwise interact with ba99b's services, including but not limited to sports betting, live casino, slots, crash games, and any associated customer support, payment, or identity verification processes.
For the purposes of this Privacy Policy, ba99b acts as the data controller in respect of the personal data it collects directly from you. Where ba99b engages third-party service providers to process personal data on its behalf, those providers act as data processors under ba99b's instruction.
This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and ba99b.
If you have any questions about this Privacy Policy or about how ba99b handles your personal data, please contact our support team at [email protected] before using the platform. Continued use of ba99b constitutes your acceptance of this policy.
Data We Collect
ba99b collects personal data from you in several ways: directly when you register an account or complete KYC verification, automatically when you use the platform, and in some cases from third-party sources such as payment processors or identity verification providers. The categories of personal data we collect include:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, photograph | Registration form, KYC verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers, partial card numbers (last 4 digits), deposit and withdrawal amounts | Payment processing, transaction history |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic collection via platform logs |
| Usage Data | Pages visited, games played, bets placed, session duration, click-stream data | Automatic collection via analytics tools |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with ba99b | Customer support interactions |
| Responsible Gaming Data | Deposit limit settings, session time alerts, self-exclusion status, cooling-off periods | Account settings, support requests |
ba99b does not collect or store full payment card numbers. Card payments are processed by PCI-DSS compliant payment processors who handle card data under their own security frameworks. ba99b receives only masked card identifiers and transaction references.
ba99b does not knowingly collect special category data (such as health information, ethnic origin, political opinions, or religious beliefs) unless you voluntarily provide it during a responsible gaming interaction (for example, if you disclose a health condition in the context of a self-exclusion request, that information will be handled with heightened care and used only for the purpose for which it was disclosed).
How We Use Your Data
ba99b uses the personal data it collects for the following purposes. Each purpose is linked to a lawful basis described in Section 04 of this policy.
- Account Creation and Management: To register your account, verify your identity through KYC processes, maintain your account profile, and enable you to log in securely to the platform.
- Service Delivery: To allow you to place bets, play casino games, participate in promotions, and use all features of the ba99b platform.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to verify payment method ownership, and to maintain accurate financial records.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and other prohibited activities as set out in our Terms & Conditions.
- Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, to respond to lawful requests from regulatory or law enforcement authorities, and to maintain legally required records.
- Responsible Gaming: To implement and manage responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion. To monitor account activity for signs of problem gambling and to intervene where appropriate.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via email and live chat.
- Marketing and Personalisation: Where you have provided consent, to send you promotional emails, SMS notifications, and personalised offers based on your gaming preferences and activity. You may withdraw consent for marketing communications at any time.
- Platform Improvement: To analyse aggregated usage data to improve the ba99b platform, identify technical issues, and enhance the overall user experience.
ba99b applies a principle of data minimisation — we collect only the data that is necessary for the specific purpose for which it is collected. We do not collect data "just in case" it might be useful in the future.
Lawful Basis for Processing
ba99b processes your personal data only where a valid lawful basis exists. The lawful bases applicable to our processing activities are as follows:
- Contractual Necessity: Processing necessary to fulfil our contractual obligations to you as a registered player — including account management, payment processing, and service delivery. Without this processing, ba99b cannot operate your account or provide its services.
- Legal Obligation: Processing required to comply with applicable laws — including AML regulations, record-keeping obligations, and responses to lawful regulatory requests. ba99b cannot opt out of processing required by law.
- Legitimate Interests: Processing conducted on the basis of ba99b's legitimate interests as a platform operator, where those interests are not overridden by your rights and freedoms. This includes fraud detection, security monitoring, platform analytics, and responsible gaming monitoring.
- Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent. This applies primarily to direct marketing communications (email, SMS). You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Where ba99b relies on legitimate interests as the lawful basis for a particular processing activity, we conduct a balancing test to ensure our interests do not override your fundamental rights and freedoms. If you wish to obtain more information about a specific balancing test, please contact us at [email protected].
Sharing Your Data
ba99b does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:
- Payment Processors: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and applicable financial regulations.
- KYC and Identity Verification Providers: Third-party identity verification services receive copies of your identity documents and photograph solely for the purpose of verifying your identity. These providers are bound by strict data processing agreements with ba99b.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data necessary to deliver their games. They do not receive your full name, NID, or financial data.
- IT and Hosting Providers: Cloud infrastructure and hosting providers who store and process ba99b's data on our behalf, under strict data processing agreements that prohibit them from accessing or using your data for any purpose other than delivering infrastructure services to ba99b.
- Customer Support Tools: Live chat and ticketing software providers who facilitate support interactions. These providers receive only the content of your support communications and are bound by confidentiality obligations.
- Legal and Regulatory Authorities: ba99b will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, or where disclosure is necessary to protect ba99b's legal rights or prevent harm.
- Business Transfers: In the event that ba99b undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer in advance where practicable.
ba99b requires all third-party data processors to implement appropriate technical and organisational security measures, and to process personal data only on ba99b's documented instructions. We conduct periodic reviews of our data processor relationships to ensure ongoing compliance.
Cookies & Tracking Technologies
ba99b uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. The following categories of cookies may be set when you visit ba99b.io:
- Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. You cannot opt out of strictly necessary cookies as they are required for the platform to operate.
- Functional Cookies: Used to remember your preferences, such as your preferred language or display settings. Disabling functional cookies may affect certain platform features.
- Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the ba99b platform. This data helps us identify and fix technical issues and improve the user experience. Analytics cookies do not contain personally identifiable information.
- Marketing Cookies: Used, with your consent, to deliver personalised promotional content and to measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time via your browser settings or by contacting our support team.
Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact the functionality of the ba99b platform. For more information on managing cookies, refer to your browser's help documentation.
Data Retention
ba99b retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | Legal obligation, AML compliance |
| Transaction Records | 7 years from transaction date | Legal obligation, financial record-keeping |
| KYC Documents | Duration of account + 5 years after closure | Legal obligation, AML compliance |
| Customer Support Records | 3 years from last interaction | Legitimate interests, dispute resolution |
| Technical / Log Data | 12 months from collection | Legitimate interests, security monitoring |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Legal obligation, consent management |
| Self-Exclusion Records | Indefinite (permanent self-exclusion) | Responsible gaming obligation |
When personal data is no longer required and its retention period has expired, ba99b will securely delete or anonymise that data so that it can no longer be associated with you. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
Your Rights
As a data subject, you have the following rights in relation to the personal data ba99b holds about you. To exercise any of these rights, please contact our support team at [email protected]. ba99b will respond to all valid requests within 30 days of receipt.
- Right of Access: You have the right to request a copy of the personal data ba99b holds about you, along with information about how it is processed, the lawful basis for processing, how long it is retained, and with whom it is shared.
- Right to Rectification: You have the right to request that ba99b corrects any inaccurate or incomplete personal data held about you. Where data has been shared with third parties, ba99b will notify them of the correction where reasonably practicable.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Note that this right is subject to ba99b's legal retention obligations; data that must be retained by law cannot be erased on request.
- Right to Restrict Processing: You have the right to request that ba99b restricts processing of your personal data in certain circumstances, such as while a rectification request is being assessed or where you contest the lawfulness of processing.
- Right to Data Portability: Where processing is carried out by automated means and is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
- Right to Object: You have the right to object to processing carried out on the basis of ba99b's legitimate interests. ba99b will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
ba99b will not charge a fee for handling a data subject request unless the request is manifestly unfounded, excessive, or repetitive. In such cases, ba99b may charge a reasonable administrative fee or decline to respond, and will notify you accordingly.
Children & Minors
ba99b is a strictly 21+ platform. The ba99b website, games, and services are not directed at, and must not be used by, any person under the age of 21. ba99b does not knowingly collect personal data from individuals under the age of 21.
If ba99b becomes aware that personal data has been collected from a person under 21 — whether through registration, KYC review, or any other means — we will immediately close the relevant account, void any associated bets or transactions, and securely delete the personal data collected in connection with that account.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites. If you believe a minor has registered an account on ba99b, please contact us immediately at [email protected] so that we can take prompt action.
Security Measures
ba99b takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and ba99b's servers is encrypted using Transport Layer Security (TLS) protocols. Our site is served exclusively over HTTPS.
- Data Encryption at Rest: Sensitive personal data stored on ba99b's servers — including identity documents and financial data — is encrypted using strong encryption algorithms.
- Access Controls: Access to personal data is restricted to ba99b employees and contractors who have a legitimate need to access it for their role. All staff with access to personal data undergo security training and are bound by confidentiality obligations.
- Two-Factor Authentication: ba99b's internal administrative systems are protected by multi-factor authentication to prevent unauthorised access.
- Security Audits: ba99b conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in our systems.
- Incident Response: ba99b maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay.
While ba99b takes all reasonable precautions, no system is entirely immune to security threats. You also play an important role in keeping your account secure: choose a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.
Third-Party Links
The ba99b platform may contain links to third-party websites or services, including the websites of game software providers, payment partners, and responsible gaming support organisations. ba99b is not responsible for the privacy practices or content of any third-party website.
We encourage you to review the privacy policy of any third-party website you visit before providing any personal data to that site. The inclusion of a link to a third-party website on ba99b does not constitute an endorsement of that website's privacy practices.
Game content delivered by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is served from those providers' own infrastructure. When you play a game from one of these providers, your interaction with the game interface may be subject to the relevant provider's data processing terms in addition to this Privacy Policy.
Policy Updates
ba99b reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on this page with an updated "Last Updated" date. For material changes that significantly affect how we process your personal data, ba99b will provide advance notice to registered players via email or an in-platform notification at least 14 days before the changes take effect.
Your continued use of the ba99b platform after the effective date of any revision constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using the platform and may request the closure of your account in accordance with our Terms & Conditions.
We recommend bookmarking this page and reviewing it periodically so that you remain informed about how ba99b protects your personal data.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or about the way ba99b handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and aim to respond promptly and thoroughly.
Privacy Enquiries Email: [email protected]
Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays. All privacy communications are handled in English. We aim to acknowledge receipt of your enquiry within 24 hours and to provide a substantive response within 30 days (Bangladesh Standard Time, UTC+6).
When contacting us about a privacy matter, please include your registered email address and a clear description of your enquiry or complaint so that we can identify your account and respond efficiently. You do not need to provide your password or any other security credential when contacting support.
If you are not satisfied with ba99b's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction. ba99b cooperates fully with all lawful regulatory enquiries relating to data protection.
Your Privacy Is Safe With ba99b
Now that you have reviewed our Privacy Policy, explore everything ba99b has to offer — from cricket betting and live casino to slots and crash games. Have questions? Our FAQ page has plain-English answers. 21+ only — please play responsibly.